Following the citywide face mask in public mandate in effect indefinitely in Kansas City, MO, we require that all guests wear masks upon arriving and we ask that you keep the mask on (over mouth and nose) the entire time while in the clinic, including in the lobby. We limit one person in the room with your fur baby for the appointment, additional guests are asked to wait in the car, if possible, to allow other clients and their fur baby to enter and exit the lobby in a safe manner.
If you do not have a mask, we have some available in the lobby. If you choose not to wear one, we ask that you stay in your car and we will turn your appointment into a drop-off.
Please know that we are taking every possible precaution at Union Hill Animal Hospital to protect you and our doctors and staffs so we can remain open to take care of your fur babies.
It's important to note, at this time, it does not appear that our fur babies can
contract or carry the novel COVID-19 Coronavirus.
SO, HOW CAN WE WORK TOGETHER?
If you feel ill or have been exposed, please quarantine at home and call or text us at 816-931-4930 to discuss service, treatment, and/or product options.
CURBSIDE CONCIERGE SERVICE
You can have your appointment completed while you wait in the comfort of your car! We will come to you, collect your fur baby and a history, and call you once we have performed the examination to discuss the findings. If your fur baby requires additional diagnostics, we may suggest that we turn your appointment into a drop off allowing you to leave, if necessary. We would then discuss the results with you by phone once the tests are completed. Any recommended and approved treatments or hospitalization would then be performed. When it's time for your fur baby to return home, you may remain in your car and we will bring them to you. Please have all cats in a carrier, we will use one of our leashes for dogs.
Please call or text 816-931-4930 when you arrive to let us know you are here and your vehicle make and color.
DROP OFF APPOINTMENTS
In a similar fashion, we are continuing to offer drop-off appointments.
CHANGES TO EXAM ROOM PROCEDURES
Please have only one person bring your fur baby in for an appointment. Additional guests will be asked to wait in the car.
We are quickly putting clients into cleaned exam rooms and performing checkout in the exam room to reduce time in our lobby.
When possible, please text or call to let us know you are here. We will call or text to let you know that a room is available.
Please know, we are following strict cleaning procedures in between appointments for our staff, rooms and equipment.
Credit cards are preferred, and we are no longer requiring you to sign the Square iPad.
Please come prepared with your questions and concerns written down so that we can proceed through appointments as quickly as possible to limit everyone's risk of exposure.
In a similar fashion to our appointments and drop offs, we are offering Curbside Concierge for medication refills, heartworm & flea/tick products and food. Please give us a call ahead of time, we will prepare your order and collect payment by phone. Call or text when you arrive and we will bring your goodies to you!
We recommend having 2-4 weeks of food and medicine at home for possible home quarantine. However, we intend to do everything possible to make sure we are able to continue to provide these products for you and your fur baby!
Please take a shampoo sample to bathe your fur baby if you believe they have been exposed (they are fomites like our hands, so they just need a bath.) Please do not use disinfectants or sanitizers on them.
WHAT CAN YOU DO AT HOME?
Follow the current CDC recommendations for self-quarantine and practice safe social distancing.
Be careful around other fur babies if you feel ill.
Wash your hands frequently, and keep your hands away from your face.
Keep approximately 2-4 weeks of food and necessary medication stocked at home.
TOGETHER, WE WILL GET THROUGH THIS
We are learning about this virus everyday. We will share any new updates as they become available.